08 May TransCore to Develop Advanced Customer Service Center Solution for Ohio Turnpike
NASHVILLE, TN (Globe Newswire) – May 8, 2019 – As part of its Toll Collection System Modernization Strategy, the Ohio Turnpike and Infrastructure Commission (OTIC) has selected TransCore to design and implement its next generation Customer Service Center (CSC) System. The new system will enhance the customer experience by offering multi-faceted communications and trusted data security along the 241-mile Ohio Turnpike, while also providing the flexibility to support future technology advances.
For this modernization initiative, TransCore will implement its Integrity Back Office System to provide innovative, easy-to-use enhancements in how customers access and manage their toll accounts and payments, including customer notifications and live chat, and a self-service feature on a new E-ZPass® Ohio website.
The Integrity software system incorporates the business logic, customer service relationship management, and accounting needs specific to tolling in a highly stable and reliable solution. This advanced technology significantly improves all phases of customer management from transponder purchase and maintenance of accounts to transparent financial management and payment processing.
“For over 40 years, TransCore has had the distinct honor of partnering with the Ohio Turnpike and Infrastructure Commission in deploying best-in-class tolling services,” said TransCore Vice President and Northeast Managing Director Sean Persaud. “We are excited to embark on this new, customer-focused initiative that will provide innovative, adaptable, and sustainable support and services to the people and businesses of Ohio.”
TransCore began its long-standing relationship with the Ohio Turnpike in 1975, providing critical maintenance, communication, and toll information systems. Today, in addition to developing the new Customer Service Center System, TransCore continues to provide statewide toll collection system and customer service maintenance services.
With over 25 years of experience designing back office software for tolling systems, TransCore has installed 39 back office systems worldwide and securely processes more than one billion back office transactions each year.
A leader in the transportation industry, TransCore provides innovative, technical solutions and engineering services for applications encompassing next-generation Open Road Tolling and Traffic Management systems. The company operates award-winning tolling customer service centers for departments of transportation throughout the U.S. and internationally. A pioneer in Radio Frequency Identification systems used in the transportation industry, TransCore secures access for airports, hospitals, parking garages, border patrols, trucking fleets, and the rail industry.